Data Deletion Instructions

Fidus Beam is the publishing tool Fidus Synergies LLP runs for its own brands. It only stores data for the accounts a brand owner connects to it. It does not store data about people who view or react to published posts. Full details are in our Privacy Policy.

Remove Beam's access yourself

• Facebook and Instagram: in Facebook, open Settings and privacy, then Settings, then Business integrations. Select Fidus Beam and choose Remove. Beam's tokens stop working immediately.
• YouTube: open myaccount.google.com/permissions, select Fidus Beam and choose Remove access.
• LinkedIn: open LinkedIn Settings, Data privacy, Permitted services, and remove Fidus Beam.

When access is removed, Beam can no longer read or publish anything for that account, and Beam deletes the stored token automatically (see below). Post records and media copies stay with the brand owner; to have those deleted as well, send us the request below.

Automatic deletion

• Facebook and Instagram: when you remove Fidus Beam in Facebook, or ask Meta to have your data deleted, Meta sends a signed notice to Beam. Beam checks the signature and deletes the stored Facebook and Instagram tokens for your account in every Beam installation. For a data deletion request, Meta shows you a confirmation code and a status link.
• YouTube: Beam checks its access every hour. When Google answers twice in a row, at least 50 minutes apart, that access was revoked, Beam deletes the stored token. Network errors and Google outages never count.
• LinkedIn: the same hourly check deletes the token when LinkedIn reports twice in a row that it was revoked or has expired.

Every automatic deletion is logged in Beam with the time and reason, never the token itself.

Endpoints Meta calls: Deauthorize callback https://fidus.one/beam-meta/deauth, Data deletion request https://fidus.one/beam-meta/deletion. Status of a deletion request: https://fidus.one/beam-meta/status?code= followed by your confirmation code.

Ask us to delete your data

1. Email thrive@fidus.one with the subject "Data deletion request".
2. Tell us which account or Page it concerns (for example the Facebook Page name, Instagram handle or YouTube channel).
3. We confirm the request, delete the stored tokens, account IDs, Beam post records and media copies for that account, and reply within 30 days to confirm it is done.

Posts already published to Facebook, Instagram, YouTube or LinkedIn stay on those platforms. Delete them there, or ask us to do it before access is removed.

Contact

Fidus Synergies LLP, #1916, Sector 117, TDI City, Mohali, Punjab 140301, India.
Email: thrive@fidus.one